The Practice Complaints Procedure
Practice complaints procedure leaflet 2023
As of 1 July 2023 the complaints function will move from NHS England to Greater Manchester, Wigan Borough Integrated Care Board (ICB).
Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler.
You can find information about how to make a complaint about a primary care service:
If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact Greater Manchester ICB.
Details of how to do this can be found at the following website, under the ‘Local area feedback and complaints’ section:
You can make a complaint about the surgery, staff, facilities etc in two direct ways:
You can complain to the GP surgery, please contact:
Mrs. Moya Kirk, Practice Manager, Family Medical Practice, Kidglove House, Kidglove Road, Golborne, WA3 3GS.
Call: 01942 481638 Email: moya.kirk@nhs.net
You can complain to the commissioner of the service, please contact:
Wigan ICP, Wigan Life Centre, College Avenue, Wigan WN1 1NJ
Call: 01942 482711. Email: public@wiganboroughccg.nhs.uk
If you wish to make a complaint on behalf of a third party please complete the form:
COMPLAINTS THIRD PARTY CONSENT
Once the Practice has received details of your complaint (either directly from yourself or from GM ICB) it will be acknowledged within three working days and we would aim to provide a full response within a period of six weeks following the completion of investigation into your complaint. If it is not possible to respond within the above time scale you would of course be kept informed on the matter in writing.
We take all complaints seriously and aim to resolve issues quickly to satisfy our patients needs and expectations.
We learn from our mistakes and appreciate your involvement in helping to improve our service.
