The Practice follows the Complaints Procedure of NHS England.
If you have a complaint against any member of staff or a service of the our practice please write to Mrs. Moya Kirk, Practice Manager, at The Family Medical Practice, Kidglove House, Kidglove Road, Golborne, WA3 3GS.
You are also able to refer your complaint/concerns (but not in addition to already having reported your complaint(s) to the Practice) to the Complaints Manager, NHS England, PO Box 16738, Redditch, B97 9PT – telephone number 0300 311 22 33 – email address firstname.lastname@example.org orhttp://www.england.nhs.uk/contact-us/complaint/, who will correspond with the Practice/handle your complaint on your behalf if you prefer. If you choose to contact NHS England by email about your complaint, please ensure you put ‘For the attention of the Complaints Manager’ in the subject line of your email.
Full details of the Complaints Procedure will be provided to you by the Practice or via NHS England upon request.
Once the Practice has received details of your complaint (either directly from yourself or via NHS England) such will be acknowledged within three working days and we would aim to provide a full response within a period of six weeks following completion of investigation into your complaint. If it is not possible to respond within the above time scale you would of course be kept informed on the matter in writing.